Terms of Service

Effective date: October 30, 2026

These Terms of Service govern your use of ALPHA, operated by Ramos Digital, LLC, a Washington limited liability company doing business as ALPHA ("ALPHA," "we," "us," or "our"). By creating an ALPHA account or otherwise affirmatively accepting these Terms, you agree to them. If you do not agree, do not create an account or use features that require acceptance.

Our Privacy Policy explains how we handle personal information, including information collected through public Rate Cards, inquiries, bookings, and payment pages. Subscription provisions apply to ALPHA account holders, not to clients merely paying a service provider through ALPHA.

1. Eligibility and your account

You must be at least 18 years old and able to enter a binding agreement to create an ALPHA account. If you use ALPHA for a business or another person, you must have authority to act on their behalf and accept these Terms for them.

Provide accurate account information and keep it current. Keep your login credentials secure, use available security controls, and notify us at support@alphaos.studio if you suspect unauthorized access. You are responsible for activity you authorize through your account.

ALPHA is offered to businesses based in the United States at launch and supports transactions in U.S. dollars. Payment features remain subject to provider eligibility and availability.

2. The service and its limits

ALPHA is a business workspace for independent music professionals. Its tools help you publish a Rate Card, manage client work and contacts, send invoices, accept client payments, import bank activity, and organize business income and expenses.

ALPHA provides software. It is not a bank, payment institution, financial adviser, accountant, tax professional, or law firm. Payments are processed by Stripe. Information, calculations, categories, balances, and reports in ALPHA are organizational tools and are not financial, accounting, tax, or legal advice.

You are responsible for reviewing your records, checking calculations, keeping appropriate copies, and obtaining professional advice when needed. ALPHA does not determine your tax obligations or guarantee that your records satisfy a particular reporting requirement.

3. Subscription billing

Price and free trial

ALPHA costs $49 USD per month, plus applicable taxes unless a different offer is expressly shown and accepted at checkout. Eligible new accounts receive a 7-day free trial. A payment method is required when you start the trial.

Unless you cancel before the trial ends, your subscription automatically becomes paid and your payment method is charged for the first monthly period. It then renews automatically each month until you cancel. Your trial end date and billing details are provided in the signup or billing flow.

Payment authorization

By starting a subscription, you authorize ALPHA and its payment processor to charge your payment method for recurring subscription fees and applicable taxes. Keep a valid payment method on file. Any taxes we collect are shown in the billing process. Your own business taxes remain your responsibility.

Cancellation

You can cancel through the billing controls in Settings. If you cannot access those controls, contact support@alphaos.studio for help. Cancellation stops future renewals. You retain access through the end of your current paid period or trial, unless your account is suspended or terminated under these Terms.

After your subscription ends, paid creation and editing features are restricted. Available viewing and export features remain subject to account status, service availability, and the retention practices in our Privacy Policy. Subscription cancellation does not itself delete your ALPHA account or close a separate Stripe or bank account.

Refunds and failed payments

Subscription fees are generally nonrefundable, and we do not ordinarily provide prorated refunds for unused portions of a monthly period. This does not limit refunds required by law. We may issue refunds or credits for billing errors or other circumstances at our discretion. Contact support about an incorrect charge.

If a payment fails, we or Stripe may retry it and ask you to update your payment method. Paid features may be restricted until the outstanding payment is resolved. A failed payment does not itself cancel your subscription; use the cancellation controls if you want to stop renewal.

Price changes

We will give you at least 30 days' advance notice by email before increasing your subscription price. An increase applies to a future renewal, not a period you have already paid for. We will explain the new price, when it applies, and how to cancel, and provide any additional notice or obtain any consent required by law.

4. Accepting client payments through Stripe

Client card payments are optional and require an eligible connected Stripe account. Stripe collects the identity, business, and payout information it needs through its onboarding process. You must provide accurate information and meet Stripe's requirements.

Payment processing through Stripe is governed by the Stripe Connected Account Agreement and the Stripe Services Agreement, including applicable updates. By enabling Stripe payment processing through ALPHA, you agree to the applicable Stripe agreements.

You authorize ALPHA to exchange the account and transaction information needed to provide these payment features with Stripe, initiate payment-related actions you request through ALPHA, instruct Stripe to deduct the disclosed ALPHA platform fee, and record payment, fee, refund, dispute, and payout information. This authorization is limited to providing the features you use and meeting related legal obligations.

Fees and payouts

ALPHA charges a platform fee of 1% of each successful card payment toward an invoice, rounded to the nearest cent. ALPHA charges no platform fee on Direct Booking deposits. The ALPHA platform fee is deducted when the applicable payment is collected. Payments recorded in ALPHA as received outside its card-payment flow do not incur this card-payment platform fee.

Stripe processing fees and any other applicable Stripe charges are separate from ALPHA's fee. They are governed by your Stripe agreement and fee schedule. A Direct Booking deposit with no ALPHA platform fee may still incur Stripe fees.

Stripe processes payments for your connected account and handles payouts. Fees, refunds, disputes, reserves, verification requirements, and other Stripe adjustments can affect the amount and timing of funds available to you. ALPHA does not guarantee a particular payout date.

Client refunds and disputes

You are responsible for your client refund policy, responding to disputes, and amounts you owe in connection with your payments under the applicable agreements. Manage refunds and disputes using the tools available for your connected Stripe account.

When a client payment is refunded, ALPHA returns the corresponding portion of its platform fee. A full refund results in a full ALPHA fee refund; a partial refund results in a proportional fee refund, subject to rounding. The fee adjustment may be processed separately from the client refund. If it is not reflected in your records, contact support so we can review and process the outstanding adjustment. Stripe's processing fees and other charges remain subject to Stripe's terms.

Your obligations to ALPHA do not change Stripe's rights or obligations under its own agreements.

5. Rate Cards, inquiries, and Direct Booking

You choose whether to publish a Rate Card. Published information, including the name, photo, services, prices, and other details you choose to display, is public and may be viewed, copied, or indexed by others.

An inquiry creates a lead for the service provider to review. It does not confirm a booking. A Direct Booking is confirmed only after the required deposit payment is successfully verified through Stripe. The service provider chooses the offered deposit amount, which may be 25% to 100% of the service price.

Service providers must honor the services, prices, and booking terms presented when a client books. They are responsible for describing their services accurately and communicating delivery expectations, revisions, cancellation terms, and refund conditions before a client pays.

The service agreement is between the provider and the client. ALPHA is not a party to that agreement and does not perform or guarantee the provider's work. Paying a deposit does not, by itself, make that deposit nonrefundable or determine ownership of music, recordings, or other work. Those matters depend on the provider's agreement with the client and applicable law.

6. Bank connections and imported records

If you connect a bank account, ALPHA uses Plaid to obtain the account and transaction information needed for the connection. By connecting an account, you authorize that access and confirm that you have authority to connect it. You can request disconnection through Settings.

Bank connections and imports can be delayed, unavailable, incomplete, or duplicated. Automatic categorization can be incorrect. Review imported records and categories before relying on them. Disconnecting a bank does not, by itself, delete records previously imported into ALPHA.

7. Your content and permission to use it

You retain your rights in the records, contacts, photos, service descriptions, and other content you provide. You grant ALPHA a limited, nonexclusive permission to host, store, process, reproduce, transmit, and display that content as needed to provide the service, carry out your instructions, and meet the purposes described in our Privacy Policy. This includes displaying information you choose to publish and sending communications you request.

You must have the rights and authority needed to provide your content, including personal information about clients or other people. Do not upload content that infringes another person's rights or includes information you are not entitled to share.

This permission continues only as needed for those purposes, including legitimate retention described in the Privacy Policy. It does not transfer ownership of your content to ALPHA.

8. Communications

We may send account and service communications, including verification, security, billing, and support messages. By using invoice, inquiry, booking, or reminder features, you authorize us to send the related communications on your behalf. Optional automatic reminders apply only if you enable that feature where available.

You are responsible for using these features for legitimate communications about your work. Do not use them for unsolicited marketing, harassment, or messages unrelated to the transaction. We do not add your clients to an ALPHA marketing list merely because you enter their information or send them an invoice.

9. Acceptable use

You must not use ALPHA to:

10. Suspension, termination, and account deletion

We may restrict, suspend, or terminate access when reasonably necessary to address a breach of these Terms, nonpayment, fraud, security risks, unlawful activity, or a legal or provider requirement. Where reasonably practicable, we will explain the restriction and allow you to address it. Immediate action may be necessary to protect people, data, or the service.

You can request account deletion in Settings or by contacting support. Deletion is subject to the retention and provider-disconnection processes described in our Privacy Policy. A request may remain pending while those processes are completed.

Termination does not erase outstanding payment obligations or change obligations between you, your clients, Stripe, or other providers. Provisions that by their nature should continue, including relevant payment obligations, ownership, liability, and dispute provisions, survive termination.

11. ALPHA intellectual property and service changes

ALPHA and its licensors retain their rights in the software, branding, designs, and other materials we provide, excluding your content. You may use the service as permitted by these Terms. No ownership of ALPHA's software or branding is transferred to you.

We may maintain, update, add, change, or retire features. If we discontinue ALPHA entirely, we will make reasonable efforts to give advance notice and an opportunity to export your records. If discontinuation prevents us from providing the remainder of a paid subscription period, we will refund the unused portion of that subscription period.

12. Warranties and service availability

To the maximum extent permitted by law, ALPHA is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement. We do not guarantee uninterrupted availability, error-free operation, the accuracy of imported information or calculations, or a particular business outcome.

Nothing in these Terms excludes a warranty or right that applicable law does not allow us to exclude.

13. Limitation of liability

To the maximum extent permitted by law, Ramos Digital, LLC and its members, employees, and agents are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, business opportunities, goodwill, or data, arising from or relating to ALPHA or these Terms.

Our total aggregate liability arising from or relating to ALPHA or these Terms will not exceed the greater of $100 USD or the total subscription and platform fees you paid to ALPHA during the 12 months before the event giving rise to the claim. For this purpose, fees paid to ALPHA exclude client payment amounts, Stripe processing fees, and taxes.

These limitations do not excuse amounts we owe you under an express payment or refund obligation, and do not limit liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be limited. They apply only to the extent permitted in your jurisdiction.

14. Responsibility for third-party claims

If you hold an ALPHA business account, you agree to indemnify Ramos Digital, LLC and its members, employees, and agents against third-party claims, resulting damages, and reasonable legal costs arising from your unlawful use of ALPHA, your violation of these Terms, content you provide in violation of another person's rights, or your breach of an agreement with your client.

This obligation does not apply to the extent a claim results from our own breach, negligence, or misconduct. We will give you reasonable notice of a claim and cooperate in its handling. You may not settle a claim in a way that imposes an obligation on us without our written consent.

15. Governing law and disputes

Washington law governs these Terms, without regard to conflict-of-law rules. Unless applicable law requires otherwise, disputes arising from ALPHA or these Terms will be brought in state or federal courts located in Washington, and the parties consent to those courts' jurisdiction.

These Terms do not require arbitration or waive rights that applicable law makes nonwaivable. You may contact support to try to resolve a concern informally before filing a claim.

16. Changes to these Terms

We may update these Terms and will identify the revised effective date. For material changes, we will provide advance notice by email or a prominent in-app notice, except where a shorter period is necessary to comply with law or address an urgent security issue. Subscription price increases remain subject to Section 3.

We will obtain renewed acceptance when required by law. Otherwise, continued use after the effective date of a properly notified update indicates acceptance. If you do not agree to an update, stop using the affected service and cancel any subscription before the next renewal.

17. General terms

These Terms and any additional terms expressly agreed for a feature form the agreement between you and ALPHA concerning the service. If a provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver.

You may not transfer your account or these Terms without our consent. We may transfer these Terms in connection with a merger, acquisition, reorganization, or sale of the relevant business, subject to applicable law and the Privacy Policy. Nothing here creates a partnership, employment relationship, or agency between ALPHA and a service provider or client.

18. Contact

Ramos Digital, LLC, doing business as ALPHA
Questions about these Terms, billing, or your account: support@alphaos.studio.